Privacy policy

How we look after your information.

CozyVale respects your privacy. This policy explains what we collect, why, and your rights under UK data protection law (UK GDPR).

What we collect

• Order details: your name, delivery address, email and what you ordered.
• Communications: messages you send us, so we can help with your order.
• Basic site data: anonymous usage and cookie data to keep the site working.

How we use it

• To process, craft, deliver and support your orders.
• To send order and delivery updates, including tracking.
• To meet our legal and accounting obligations.

Payments

Card payments are handled by our secure payment provider. We never see or store your full card details.

Sharing

We only share your information with the partners needed to fulfil your order — such as delivery carriers — and never sell it to anyone.

Your rights

You can ask to access, correct or delete the personal data we hold about you, or object to how we use it. Just contact us and we'll respond within 30 days.

Cookies

We use a small number of cookies to remember your basket and keep the site running smoothly. You can control cookies through your browser settings at any time.

Last updated: June 2026.